Conflict management

Each conflict calls for reflection and action. It brings up the needs of those concerned and may point out structural weaknesses as well flaws in professional development. Mediation is a structured procedure whereby a neutral third party (mediator) facilitates dialogue between those involved in the conflict or difficult negotiation. Through dialogue, mediation searches for a common ground in regard to the needs of those concerned. At the end of mediation a declaration is reached with which all actors can agree. INTER ACT can assist you through consulting, trainings and professional conflict management.