Each conflict calls for reflection and action. It brings up the needs of those concerned and may point out structural weaknesses as well flaws in professional development. Mediation is a structured procedure whereby a neutral third party (mediator) facilitates dialogue between those involved in the conflict or difficult negotiation. Through dialogue, mediation searches for a common ground in regard to the needs of those concerned. At the end of mediation a declaration is reached with which all actors can agree. INTER ACT can assist you through consulting, trainings and professional conflict management.